Refund & Cancellation

1. Cancelling Pro

You can cancel a Pro subscription at any time from the parent area of the app, or by emailing support@lacspace.com from your account email.

• No further payments are taken after you cancel.
• You keep Pro access until the end of the period you have already paid for.
• Your account then moves to the Free plan. Your child’s progress is kept.

2. When you can get a refund

• First Pro payment: if iSmartKid isn’t right for your family, ask within 7 days of your first Pro payment for a full refund.
• Duplicate or failed payments: if you were charged twice, or charged when a payment failed, we refund the extra amount in full.
• Service problems: if a serious problem on our side stopped you using Pro, contact us and we will offer a fair refund or extra time.
• Otherwise, payments for a period that has already started aren’t refunded. Cancelling stops the next payment.

3. How to request a refund

Email support@lacspace.com with your account email and the payment reference (from your receipt or your Razorpay or eSewa history). We reply within 2 working days.

4. How long refunds take

• Refunds go back to the original payment method.
• India (Razorpay): usually 5–7 working days after approval, depending on your bank, card or UPI app.
• Nepal (eSewa): usually 3–7 working days after approval.

5. Delivery

iSmartKid is a digital service. There are no physical goods or shipping. Pro access starts as soon as your payment is confirmed.

6. More information

This policy forms part of our Terms of Service. If anything here is unclear, contact us.